Disappointing Service

<p>went in toFNB Lakeside Mall to get a statement,got the ticket for the queing system and waited by the designated counters for statement,according to ticket i was no 36,approx waiting time 29min. waited for about 20 min when i realised that no one was moving on our section and on the general queing they were still on no 16. At that moment another gentleman approached a consultant to ask what was happening and then i realised that our counters had no staff.when he was done i queried if i was in the right area and how much longer will i wait.I was told that they are goiong to send assisstance. I went in to the tellers section and requested to talk to someone in charge and was told that i have to wait my turn for the ticket no to be called,explained to her that there was no one there,what should i do, she walked out with me and said i should speak to her colleague.We were then told that we should wait and as they were short staffed we will be helped by the other consultants and that we could get statements from the ATM, I explained that the account was a joint acc and i will not be able to get a statement for my husband at the ATM as i did not have his card,the other customer also queried about getting a new pin, we were then told there is nothing he can do and we have to wait our turn . we said that would have been okay had we known what was going on but at that time we had already wasted more than half an hour, Due to them being short staffed they sent some of their staff members for lunch at around 10am so that they will be there when they get busier, but at that time they were already busy. waited another 15 min or so making my wait almost an hour or so and i walked out. The manager was not in, the gentleman that stated that there was nothing he could do went to call his 2ic only after the other customers started arguing with him for his statement to be put down in writing.</p> <p>We have been dealing with FNB for yars now and the service seems to be on a decline, FNB Lakeside Mall... very very disappointed and frustrated.</p>