AJ
Amanda J

1 reviews | Active since Dec 2014

06 Jun 2017, 09:59

DISAPPOINTING SERVICE

<p>It is with great saddness that I write this review. After having such excellent service and now to this. From the 23th May 2017 I queried why my own Bank has not offered me a Private bank Credit card as now Nedbank is offering me one. I was advised further and with that I made an application with FNB Premier ensuring all my banking remains with them. Todate I have not received a call nothing I have made follow ups with them wherin I was advised your application was approved and asked hasnt someone called you for the final processing and my answer is NO. Like I say it is so dissapointing as I always received such excellent serevice and really did not expect that as a premier client or any other client for that matter would receive such service. I was taught even if there is no feedback for a client just a call advising them really makes a difference. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 13:44
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)