Disappointing Service

<p>Last week Wednesday on the 8th of March 2017 I app**** for a Student Loan via FNB online banking. After completing the online part of the application I received an email confirmation from FNB with a reference number telling me that I had to fax supporting documents to enable them to process my application.</p> <p> </p> <p>The following day on Thursday the 9th of March 2017 I faxed the required documents to the number provided on the email that FNB sent me at around 08:45.</p> <p> </p> <p>On Monday the 13th of March 2017 I decided to call FNB Student Loans on the contact phone number that was provided on the email that FNB sent to me regarding my student loan application. The consultant that I spoke to told me that they couldn't find a record of my application and that I should speak to the sales department as they are the ones who would be able to assist. Unfortunately the sales call center was already closed so I had to call the next day.</p> <p> </p> <p>Today (14 March 2017) I called the sales department and they told me that they can't help me because they only deal with new applications. I told them that I was referred to them by a Student Loans consultant but the Sales consultant referred me back to Student Loans. So I called Student Loans again and they still couldn't find a record of my application and they tried referring me back to Sales again so I made it very clear to the consultant that I have already been to sales and they couldn't help. I offered to give the consultant the reference number I received from the email that FNB sent me but the lady didn't want to take it saying that there is no record of my application on the system and that the online application system for Student Loans is not active. .</p> <p> </p> <p>My request here is can someone please follow up and find out what happened with my Student Loan application. I received an automated response email with a reference number confirming my online application so I find it very hard to believe that no record of it exists. The reference number I received is: ADKPG0LB. I just want to know if it's declined or accepted that's all.</p>