NK
Nadine K

1 reviews | Active since Dec 2016

01 Dec 2016, 11:07

Disappointing service

<p>After holding a bank account with FNB for 20 years - they refused to certify a one page document for me. Both Nedbank and Standard Bank would've been happy to oblige but I don't have an account with them. Really disappointing and a huge waste of time. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2016, 14:23
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)