Disappointing Service

I have always had great service from FNB until now. I have paid up my credit card as per the settlement letter FNB provided on 21 Oct 2021 on the 23rd Oct 2021. I contacted FNB via FNB secure chat a consultant has logged a call for my request to cancel my credit card. I was advised FNB would contact me to cancel my card, to date I have received no further communication from FNB.

Please cancel my credit card ASAP, before you start charging any further fees.