Disappointing FNB experience the 3rd time

I truly have had such a terrible experience with FNB.

Context: - I was considering closing down my account as I wasn't really using it as I have had better services with Discovery and Capitec bank. - Consultant offered me 2 to 3 months of not paying any banking fees to consider keeping my account, to which I agreed to.

There after October 25th I was still charged the account fees, I wrote up a whole post on hellopeter as I couldn't get through to the relevant department.

Finally after the complaint was raised, I was then contacted by the same agent who told me it was an innocent mistake that it was the wrong date I was going to receive the account fees at no cost.

I even wrote a piece after the experience: https://www.hellopeter.com/first-national-bank/reviews/fnb-resolution-to-complaint-***

But now I have been charged again, and am just tired of the experience. It's truly sad to be honest.