DISAPPOINTING FIRST NATIONAL BANK

Since I lodged a complaint with FNB my matter was not satisfactorily resolved. I eventually took it up with the bank ombudsman and still the bank refused to help me stating that the ***** was not done within the bank. It shows that the ******** will always get away with this because the bank doesn't do thorough investigation. Why do we then "RICA" Sim cards if the bank doesn't want to trace the cellular number that was used to de***** us clients? Why doesn't the bank supply their internal forensics and the police with the information I gave them? Why doesn't the bank ask cellphone service providers with transcripts of the conversation that led to the *****? How many people were de*****ed the same way and same reasons were given by the bank? Right now I am unable to ask for assistance from financial institutions because the whole incident derailed me from properly managing my finances. I had to resort to other means of getting finance in order to see myself through so as to survive. I still maintain that with the sworn statements from both the police and the bank itself something could have been done.