Disappointing Experience with FNB Greenpoint Branch - Unresolved ATM Issue

Date of Incident: 30th September 2024

Location: FNB Greenpoint Branch

On September 30, 2024, my nephew deposited R3750 at the FNB ATM in Greenpoint, but the machine swallowed the cash. He immediately reported the issue to the branch and was given a form to fill out by Branch Manager Judy, who assured him the money would be deposited by October 1st.

However, after repeated visits on October 2nd and 3rd, my nephew was kept waiting for more than an hour and informed that Judy was "too busy" to attend to his matter. Despite emphasizing the urgency of the situation, we have yet to receive the deposited amount or any communication from FNB's customer service.

Concerns: · Poor customer service from FNB Greenpoint Branch · Unresolved issue despite multiple visits and emails · Lack of communication from customer service · Unacceptable delays in resolving a critical issue

Conclusion: FNB's customer service has been extremely disappointing. If you value your time and peace of mind, I would advise against banking with them.

Additional Details: · Judy (Branch Manager) very rude she didn’t see my nephew as a human being!