Disappointing Experience with FNB During Debt Review

I want to share my frustrating experience with FNB during the debt review process as a cautionary tale for others considering this route. Instead of providing support, FNB has made the process even more difficult and costly. They've added charges for services they haven't rendered and have continued to push through debit orders on my frozen account—an account that should have been closed months ago due to debt review.

Despite multiple attempts to cancel these debit orders, they persist, leading to an accumulation of unjust banking fees. Even after finally getting some of the illegitimate charges reversed, I was told at the branch that I couldn't close my account, contradicting the email instructions I had received.

FNB's reckless lending practices contributed to my need for debt review in the first place, approving loans that I clearly couldn't afford. Now, when I seek help to get out of debt, they seem more interested in squeezing every last cent out of me. This experience has been nothing short of disappointing, and I believe FNB should be ashamed of how they treat customers during such a vulnerable time.