Disappointing Experience with FNB Connect

I purchased a Hisense TV from FNB’s Connect Shop in mid-December, which came with a SIM card offering 6 months of data. Since I was going away for the holidays, I planned to activate everything in January once I returned. To my shock, when I tried setting up the SIM, I discovered it had already been activated without my knowledge.

I called the call center on January 18th and was informed that the SIM was activated shortly after delivery and loaded with the first month’s data. However, this data had already expired on January 17th—right before I called (what a coincidence). When I asked why the next month’s data hadn’t been loaded, I was told there was a delay.

Fast forward to today, January 22nd, and the new month’s data is still unavailable. After another call to the call center, I was informed that a case is being opened to investigate the issue.

Honestly, this entire experience has been disappointing. How can I even trust that last month’s data was properly loaded if the system is already showing issues? I feel like I’m being taken for a ride, and this is not the level of service I expect from FNB.