Disappointing experience with FNB

Good day,

I am writing to express my ongoing frustration regarding my funds that have been held by FNB for almost three months now. After posting about my situation on this platform, I finally received a response from a representative at FNB, which I appreciate. However, the resolution process has been anything but satisfactory.

The FNB agent requested additional documentation and explanations for my transactions, which I promptly provided along with all necessary supporting documents. Despite sending these documents multiple times, it feels as though the bank is using this as an excuse to delay my access to my funds. I have followed up with the agent on four separate occasions, yet there has been no response, and my funds remain inaccessible.

I have even suggested closing my account and moving my business elsewhere, but my request seems to be ignored. This lack of action from FNB has added significant stress to my life, and I feel utterly helpless in this situation.

After nearly three months of waiting, I have consulted a law firm, as it appears that my concerns will only be taken seriously if legal action is involved. I hope that by involving legal representation, I can finally get the assistance I need.

Thank you for listening to my experience.

Michael A