Disappointing experience

<p>Good day, </p> <p> </p> <p>My disappointing experience occurred on the 13/01/2017. I needed to withdraw cash urgently and proceeded to the checkers store at Reservoir Hills Mall in Durban. Upon attempting to withdraw the cash at till point using my FNB debit card the transaction was declined. I tried again and this time it said declined again. I checked my Incontact notifications and noted that the money was taken out of my account even though the till slip indicated the transaction was declined. On the second occasion the transaction was declined as my limit was reached. I was thus greatly inconvenienced and had to leave the checkers outlet with no cash but the money was removed from my account and my limit was reached. This was greatly disappointing and the height of inconvenience. The money is still showing as pending and has not yet been reported to me. The manager in checkers indicated it was a common problem with FNB. This is unacceptable. Kindly rectify this problem and ensure my money is returned to my account asap. I don't usually associate this pathetic terrible service with FNB and it has left a bitter taste. I trust this issue will be resolved with utmost urgency. Thanks. </p>