RH
Robert H
1 reviews | Active since Jul 2020
16 Jul 2020, 18:57
Disappointing encounter.
I visited FNB branch in Carlswald to query status of my accounts since I was unable to transact on the mobile app.i was in the branch from 1pm until 5pm and my query still not resolved.i am stuck and unable to access funds from my account.i have been banking with FNB for over 10 years and today I am being told that my I.D has problems.I am disappointed with the service since no one even bothered to inform me before they stopped my accounts.it seems as if as long as they get their service fees it's fine without caring about me as a client.Now I have to suffer because I can't access my accounts.
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Replies (1)RH
Robert H's updateReviewer Update
22 Jul 2020, 17:05Good day
Following your response on the matter. Kindly note that the branch manager made contact with myself and promised to resolve the matter on Friday the 17 July and will revert back. However till today i haven't received any form of communication. Guys I think when we are dealing with people finance is the same as having their lives in your hands and it seems as if no one really cares in your organisation about what happens to me and my family.
Following your response on the matter. Kindly note that the branch manager made contact with myself and promised to resolve the matter on Friday the 17 July and will revert back. However till today i haven't received any form of communication. Guys I think when we are dealing with people finance is the same as having their lives in your hands and it seems as if no one really cares in your organisation about what happens to me and my family.
RH
Robert H's update22 Jul 2020, 17:05
Reviewer Update
Good day
Following your response on the matter. Kindly note that the branch manager made contact with myself and promised to resolve the matter on Friday the 17 July and will revert back. However till today i haven't received any form of communication. Guys I think when we are dealing with people finance is the same as having their lives in your hands and it seems as if no one really cares in your organisation about what happens to me and my family.
Following your response on the matter. Kindly note that the branch manager made contact with myself and promised to resolve the matter on Friday the 17 July and will revert back. However till today i haven't received any form of communication. Guys I think when we are dealing with people finance is the same as having their lives in your hands and it seems as if no one really cares in your organisation about what happens to me and my family.