Disappointing

The service has been extremely disappointing. I bought a kettle on 4 April 2022 (Ebucks Shop), 19 days later I still don't have a kettle. It was supposed to be delivered on 8 April, no one phoned to tell me why delivery was not made. I have made so many follow-ups, both telephonically and via email and through out the entire time I only received one call, fifteen days later. The consultant enquired on my new address, in one of my many email I indicated that I had changed addresses. he promised to call back re date of delivery. He did not. On Thursday the 19th of April I received an email saying my item was lost in transit. On 22 April I received a message saying today, the 23rd of April it will be delivered. No time was specified so I spent my whole day at home and guess what no delivery was made and no one thought it necessary to let me know of this change. Tomorrow I will not be home, I will be running the errands I put off today because I was waiting on a delivery that never came. Please call me and arrange a time to deliver. In the meantime please note that for almost a month I've spent money on takeaway coffee, I spent time, airtime and data trying to get proper service. I eventually had to buy another kettle. Your service is shockingly below the acceptable standard. This is not how customers are treated.