Disappointing Delay Compared to Previous Experience with Poor Communication

FNB has advised that my vehicle licence disk is with the courier, yet they are unable to provide a tracking number. I was told delivery can take between 2–14 days, which is extremely disappointing. I placed the order on 5 February and have had to chase updates myself. I used this service last year and it was quick and efficient, so this experience has been a significant letdown. I have never experienced it being this slow—if I had known, I would not have used this service. The lack of tracking and communication is unacceptable, and the delay is affecting my ability to use my vehicle. I will rather use a faster service that communicates better in future.