Disappointing customer service!

I have a personal loan with FNB, and recently discovered that my account had gone into arrears — something I was completely unaware of until I checked my credit profile. Upon investigation, I was informed by two FNB consultants that the arrears were caused by a system error on their side.

Despite this, I’ve been struggling to get the issue resolved. I keep getting transferred between different departments, with no one taking responsibility or providing any concrete assistance.

This has been extremely frustrating and disappointing. I deeply regret ever banking with FNB.