Disappointing Customer Service

On 30/07/2025, R823 was debited from my account for an online purchase. My account settings require online purchases to be authorised by me. This purchase was not authorised and to date I do not know what or who was paid.

I reported the incident to FNB on 31/07/2025 through their app. I have since reported it on various platforms with no adequate feedback. They continuously indicate that the matter will be reported to the ***** department.

I still have no idea who this money was paid to nor when the matter will be resolved.

Worst customer service ever. I am seriously considering closing my account as FNB obviously does not value their customers. My money is not safe.

What am I expected to do to receive a response?