Disappointing Customer Service
<p>It is so disappointing to see how FNB, who I once believed was the best bank, is treating clients, and how they don't care that they're losing loyal clients - so sad, and I will stop promoting FNB as the best bank to colleagues, family and friends, and now promote them as the bank who doesn't care</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Thank you for the reply, but I'm still waiting for someone to be in touch since my last complaint. Like I said, FNB does not care about their clients, and they don't mind losing them. I'm in the process of moving banks, something which I really did not want to do, but I'm so disappointed with FNB
Thank you for the reply, but I'm still waiting for someone to be in touch since my last complaint. Like I said, FNB does not care about their clients, and they don't mind losing them. I'm in the process of moving banks, something which I really did not want to do, but I'm so disappointed with FNB