Disappointing Customer

Can someone please call me back from the card dispute and ***** department. I would like to get some clarity on the procedure if a client report a dispute on their account as soon as it happens. What is the point in reporting it if you still release the money whilst is still sitting under pending for 2 days?? This is very disappointed. I would understand if the client didn't report it in time and the money was already released. I'm not sure, maybe I'm missing something. Currently there's a transaction deducted from my account and I've reported it immediately. The transaction is still sitting under pending, so what is the procedure now. I already know there's a waiting period of 7+ days. Hence I would appreciate more clarity on this please.