Disappointing Communication

I am writing to express my disappointment regarding the recent communication experience I have had with FNB.

It is disheartening to note that the only means of garnering attention from FNB regarding an issue faced by a dissatisfied consumer is through platforms like HelloPeter.

To provide context, I recently app**** for a product with FNB and have yet to receive any feedback. Despite assurances from the Online Bankers that my application has been duly received and that feedback would be forthcoming, I am left without any updates or resolution.

This lack of communication has not only been frustrating but has also eroded my confidence in the service provided by FNB.

I trust that you will acknowledge this matter with the seriousness it warrants and take the necessary steps to address it promptly.

Communication is only possible through email.