Disappointing client service

I’m extremely dissatisfied and disappointed with your guys’ service levels. Something honestly needs to be done. At majority of your branches not even one consultant has a sense of urgency. I don’t feel like you guys make them aware of what they come to work for. I’m at currently at one of your branches in Dube Soweto, there’s no social distance measures followed whatsoever.

Consultants here are loitering minding people that are standing at the door instead of us who have been sitting inside this small branch for more than an hour. When you get here there’s no one to welcome you at the door to find out the reason for your visit at their branch. No queueing system.

I feel like the people here have zero respect for clients...they even working with no name badges on. I honestly don’t understand why one needs to wait for more than an hour at the bank for a simple card replacement.

One other thing that I’m unhappy about is the fact that you guys cancel people’s cards if they don’t use them in 3months I feel like it’s quite unfair.