Disappointing

I am writing to formally raise a concern regarding the handling of my recent loan application. My application went through the full process, including completion of the direct debit mandate and submission of all required supporting documents. Despite providing the requested documentation on three separate occasions, I was repeatedly informed that the documents were still outstanding.

Furthermore, on two occasions I received calls from FNB where no communication took place. In one instance, the caller did not speak, and on the second occasion the call was disconnected. I have now received a notification stating that my application was unsuccessful, with no reason provided. This outcome is extremely disappointing and unacceptable, especially since I did everything on my part.

I'd like clarification on why this application was rejected.