1 reviews | Active since Jun 2014
Disappointing call center service
Contact FNB to understand why ewallet service is saying I have sufficient funds while I was trying to get the ewallet. To my understanding when it says that I can dial *130*277# n Wow. FNB didn't give me the service to get the funds I contact FNB on ********** 405, option 1 at 5pm to enquire n get resolution to get my money(ewallet) since I was still waiting at the ATM . And not to my surprise I got an *********** consultant(Keitumetse I think was her name) who didn't help me instead placed me on hold for over 40 minutes and she never returned my call. Ohh n before that she asked me if I bank with FNB n I gladly said no, this therefore means she didn't see the value to assist me.. I'm really frustrated as I can't get my money n also I can't get anyone to help me because Haai no. I'm disappointed. I thought FNB was thee bank to use. After today with such a simple request noone could help me. I don't see FNB handling any of accounts.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***