Disappointing Bank

FNB has become so disappointing. It's like the more business you give to them, the more disappointing. I just opened a business account and they have put a hold on it, I just went through 5 different departments, spending over 30 minutes on the call (with limited airtime), all of them tell me there is nothing outstanding on my profile, yet I cannot access my money. So frustrating. The same account I have opened comes with a connect sim card. They failed to deliver it and was on even on my profile. Again I had to be up and down trying to get my sim card. Their service is becoming more and more unsatisfactory. I am so disappointed in FNB.