Disappointing

Extremely frustrating experience dealing with FNB Property Finance. For the past week we have been requesting an amortization schedule, which we require urgently, yet the process has been unnecessarily delayed due to inconsistent instructions.

Initially, we were not informed that this request can only be made via email and must be submitted as a written instruction. After finally being told this and submitting the request accordingly, we were then told that an account number was required, something that should have been communicated from the very beginning.

This lack of clear and consistent communication has caused unnecessary delays. When a client indicates that a request is urgent, one would expect the CPF department to treat it with the appropriate priority. Unfortunately, this does not seem to be the case.

It appears that CPF is not aligned internally on what information is required from clients, and this back-and-forth has wasted valuable time. If the requirements had been communicated correctly from the start, the schedule would likely have already been issued.

Overall, very disappointing service and a process that needs serious improvement.