Disappointing and Unacceptable Professional Interaction

I spoke to Sbongile Mtambo from your Debt Review department and was taken aback by the interaction. She was abrupt, repeatedly interrupted before I could finish a sentence, and came across as unnecessarily rude.

When I requested to speak to a supervisor, the call was placed on hold. After a few minutes, the call was disconnected without any explanation. The call was made at 10:56 on 6 February 2026.

As a debt counsellor, I found this conduct unprofessional and concerning. One would expect a basic level of respect and courtesy when engaging with industry professionals, which was unfortunately lacking in this interaction.