Disappointing and bad service

<p>Was informed that I had to call / e-mail to cancel the insurance which I was informed was mandatory to take out when purchasing a device, despite having comprehensive household insurance. I was initially informed that the insurance was only to be paid / deducted while I was paying off my device, so I inquired as to why the insurance fee was still being deducted 2 months after the device was paid off. I was then informed that I had to specifically cancel the insurance otherwise it will still be deducted. Fine.</p> <p> </p> <p>After getting off the phone with the FNB device insurance section yesterday morning [26th], I sent an email to ********** requesting that the insurance is cancelled with immediate effect and to please confirm receipt of my e-mail and request. Today the insurance was AGAIN deducted from my account and my email was ONLY read at 11.31 this morning. I have still NOT received any confirmation of my request being processed. </p> <p> </p> <p>This is not acceptable and bad service is why I closed my account at another bank and moved over to FNB. It is also very disappointing since I received prompt and efficient feedback when I sent an email to amend my personal details moments later.</p> <p> </p>