Disappointing and Arrogant diservice from FNB

I have received the worst ever service from FNB for close to a year now. What hurts the most is arrogance and the failure to honour their systematic glitches.

I took a personal loan at FNB and the debit orders thereof were misaligned with my pay date. I had a debit order every week even though I got paid once a month. This ment that some them couldn't get the money and they each charged me a whopping R110. From the early days of the loan I made several calls trying to get this misalignment sorted out but it fell on deaf ears. They arrogantly told me "it can't be done". The R110 charges continued to rolling into my account! This also ment that the loan had to overshoot it's allocated time of repayment. Not to mention the interest that I have to pay due to this deplorable service.

When I got a call today from some FNB department I was happy thinking finally they have decided to do the right thing of aligning the debit orders with my pay date. To my shock it was from their legal department telling me my FNB loan repayment handed over to the lawyers!!! How much worse can a service be? *You misaligne the debit orders! *Since you own the account being debited, you make a ******* from the debit order bounces thereof! *The client tries several times to get the debit order aligned, No it can't be done you say and continue enjoying the free R110 every week!!! * The repayment obviously overshoots it's repayment period, due to your own making, you hand over the client to your legal department!!! To rub in the salt the call is made by some one very arrogant' speaking to you in a condescending manor yet you don't even deserve to be treated this way.

HOW IS THAT FOR TAKING CARE OF YOUR CLIENTS?

To serve myself from this ******* I'm left with one option of closing the my FNB Gold Cheque Account in order to stop this abuse by FNB.