Disappointing after sales service

I ordered a ps4 from fnb and the device was delivered the next day. Wow great service. However it was faulty and I called them straightaway. Again great service, they would call me back in 24 hours to arrange delivery of a replacement. Then nothing for 2 days. I called them again. They said it was approved and they were waiting for the replacement order to \come onto their system". I would be called back that Monday or the Tuesday. Nothing happened. I lodged a complain online with FNB Online. Nothing happened... I then emailed FNB at [Email Removed] Nothing happened. So that's why everything is automated at fnb. No one actually works there anymore. If its not automated it does not work. Such a shame. Really liked this company. I would not recommend you get a smart device through them. After sales service is non existing. Will probably have to go swap out my brand new device for a rebuild one. Look these things can take time and I get it. But when you say you'll call me and you don't. That's just plain disgusting in my opinion."""