DISAPPOINTING

<p>After al;l this communication for days , i explained one thing over and over again about penalty charges and i get to be given EBUCKS POINTS. I CAN NOT USE E BUCKS POINTS to cover the penalties because of how FNB has inconvenienced me. i have been communicating,being nice and understanding even when i was not getting any feedback. Please tell me how does EBUCKS points cover my penalties ? how? this is sickening , i am being called none stop with regards to these penalties and do you think ebucks will be covering them ? NO ! WHO WANTS TO HEAR I AM SORRY EVERYDAY WHEN THE PROBLEM IS NT BEING RESOLVED ? </p> <p> </p> <p>bad service, no turn around!</p> <p>i am truly disugated with reagrds to how my complaint has been dragged. This complaint has been dragged form the 31 Jnauary 2017, and FNB has still not done anythign with regards to this. This shows doe snot care about the customers. Its ok for FNB to inconvenieince the customers and just say sorry and not be liable for the actions. I have nothing good tyo say about FNB, how do you advise a customer that you do not know what the turn around time is when it comes to give a customer feedback? how do you allow a complaint drag for so long ? do you guys even know how to retain your customers and how to keep your customers happy ? i am disgusted, dissapointed especially on the fact i thought moving over to FNB would be a great move. Managers telling you there is nothinhg they can do with rewgards to a customers compaint and query.</p> <p>JUST LOOK WHERE ALL OF THIS IS COMING FROM ...LIKE REALLY ? </p> <p> </p> <p>Never in my life did I think changing banks to FNB, I would be inconvenienced the way I was inconvenienced today. In December I went into FNB at ****arney to activate my new gold cheque account, took more than 20 minutes just for a card activation. I spoke to a consultant over the phone that advised that my card can be activated with a proof of address that i can get from my landlord since i had just moved in where I was staying. consultant sent me a declaration letter through email stating that i stay at the stated address signed by my landlord. First inconvenience started when i walked into the bank with the letter that was signed by my landlord, where i was advised by the consultant at ****arney that the letter does not qualify for activation i need to go to my previous bank and get a bank statement, which i did. came back and the card was later on activated. in the process of the card being activated, i never requested for the card to be activated on the limited on R3000. WHAT AM I GOING TO DO WITH A LIMIT OF R3000? my rent is not even R3000.00 . today is the 31st my rent is due today and i am unable to pay my rent i have to penalised for the late p payment. I demand for this matter to be resolved and i want this to be fixed. First of all I work i don’t have the time to be standing gin long queues. why was i not asked as to how much I want my limit to be set on ?</p> <p> </p> <p>Pathetic customer service</p> <p>Received a call from Darren , doing a follow up on my complaint. in advising him with regards to this complaint and the charges i will be liable for with regards to the inconvenience i received from FNB. He still failed to provide good customer service. His solution was for me to walk around with the R3000 and deposit the money and do a transfer.....like really how do you advise a customer to walk around with so much money, knowing how busy it gets month end. Do you even know what time i was going to leave work? that is no solution to the problem , telling me FNB is not liable for not advising me about the standard cheque accounts limit hat is set on R3000.00. how DO YOU ACTIVATE A CARD AND NOT INFORM YOUR CUSTOMER OR EVEN ASK AS TO HOW MUCH THEY WOULD LIKE THE LIMIT TO BE SET ON. Daren you have no idea what customer satisfaction is...what is standard to you and FNB is not standard to each and every customer that joins FNB. i am still unsatisfied and i say FNB should be compensating me for the inconvenience.</p> <p> </p> <p>disgusting</p> <p>days after a complaint of getting pathetic service, still FNB shows that they know nothing about customer service. promised have been made however from all of those promises nothing has been done. what is the turnaround time with regards to resolving a query is the question i asked and no one could give me the turnaround time. i spoke to DARREN , THE RUDE MANAGER EXPERCTIONG ME TO RISK MY LIFE AND MONEY , after that i received a call from Defney who also promised to take this up with her manager. it’s a new day and there is no feedback. Advise : if you are dealing with a frustrated customer, you make sure you keep them updated with the query. silence simply means nothing is being done and you do not care about this complaint. i still say i am disgusted with the type of services that i received from FNB, and i continue being an unsatisfied customer and nothing is being done about it. What is the progress of my query? how long do i have to wait for this to be resolved? what i being done with what i requested. ...this simply means somewhere somehow someone is not doing what they need to be doing. Because of FNB I AM FSITTING WITH PENALTY CHARGES.............I WANT FEEDBACK ON THIS MATTER IMMEDIATLEY ......I WILL BE TAKING THIS FURTHER IT WILL NOT END HERE .....</p> <p> </p> <p>NO JOY!</p> <p>I HAVE NEVER COME ACCROSS SUCH , I CAN NOT EVEN BE ADVISED WITH REGARDS TO HOW LONG IT TAKES FOR FNB TO REIMBURSE ME FOR THE INCONVENIENCE. I HAVE SENT EMAILS WANTING TO KNOW ABOUT THE TURN AROUND TIME ON WHEN THIS AMOUNT THEY DECIDED ON WILL REFLECT ON MY ACCOUNT. I HAVE CALLED , NO RESPONSE....I HAVE RECIVED COMMUNICATION FROM DIFFEENT PEOPLE TELLING ME DIFFERENT THINGS. THERE IS NO JOY THAT I AM GETTING FROM FNB. AS IF IT IS NOT ENOUGH THAT I AM FACING PENALITIES BECAUSE OF THE INCONVEINECE,,,NOW THEY ARE FAILIGN TO GIVE ME THE TURN AROUND TIME...WHAT IS SHORTLY IN CUSTOMER SERVICE , AFTER A WEEK , A MONTH ? WHY SHOULD ONE GET TO THE POINT OF BEING RUDE OR TAKING THINGS FURTHER IN ORDER FOR ONE TO GET CUSTOMER SERVICE? THIS IS SIMPLE, WHY CAN THIS NOT IT NOT BE SIMPLIFIED ? IS IT SO DIFFICULT TO JUST GIVE FEEDBACK ? I AM THE PERSON THAT IS GETTING CALLS BEING HARRASED WITH REGARDS TO THESE PENALITIES!!!!!!!</p> <p> </p> <p>FEEDBACK A PROBLEM</p> <p>I have heard countless times from people how the service at FNB has changed, however i never knew that it would happen to me. After trying to so hard to have faith again in the Bank after i was inconvenienced from the 31 January 2017 today being the 8th problem has still not been resolved. i have been given the run around. Been told i am sorry, But nothing changes...emails being sent but there i no feedback that is being received. This simply means that no one cares, no one ones to won up at FNB and take responsibility. How many times should one ask for feedback? how many times should one send emails ? how many times should one request for feedback ? </p>