LS
Luyanda S
1 reviews | Active since Nov 2018
29 Nov 2018, 18:40
Disappointing
So i went to re-open my account with first national bank branch at Springs(East rand)...i waited 45 minutes as i was advised that the document(retirement annuity statement which was a month old) i had in hand was valid however after 45 minutes later LINDA advised me that the statement i had was invalid. How pathetic!!
"• Identification document e.g. ID book*, and • Proof of residential address e.g. utility bill (not older than 3 months) reflecting the name and residential address; and • SARS document bearing tax registration number and client name."
I have never experienced this kind of service and incompetency with FNB before. Sooooo Disappointing!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Nov 2018, 08:48Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply30 Nov 2018, 08:48
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one