1 reviews | Active since May 2015
Disappointing
I ordered a new card online on 11 May. I still have not received it, it is the 7th working day now. I've had zero communication regarding my card. This is really ridiculous. For example: I ordered a phone online, sent it back for evaluation because it had an issue, and received a replacement phone in 4 days from start to finish. But FNB can't send me a replacement card in 7 working days? (11 actual days I'm without a card). Disappointing.
Good Day Janet ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Janet ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***