Disappointing!

I app**** for a smart device online and received an SMS saying my application was being processed and I will be contacted. I eventually had to contact the call centre myself as they did not get back to me. I was told that my application was declined. I previously had another smart device that was paid off this month. I don't understand how my application for a new device of the same value could be declined if i was already paying that amount for the last 24 months!! It is not a case of affordability!! I had no issues in the past and thought that this was a great service that they offered. Now it seems like you have to jump through hoops to apply for a device when their adverti*****ts make it look so simple and easy. I have been a customer with FNB for many years but now I will be switching FROM First National Bank to another bank!