Disappointing

I did an eft on the 30th of May and realised that this was a payment made in error. My husband made a payment that morning from STD bank and I made a similar payment from FNB. I immediately sent the form to FNBdigital recall and up to now have not received anything back that is supposed to be a 10-day turnaround time. A complaint was logged on my behalf and we are apparently still waiting for a response from ABSA. Absolutely poor and annoying service.