Disappointed with the service from FNB

I’m a quite disappointed at the service that I have received from FNB. I must say that I expected much more from them.

On the 4th of May I submitted a ***** claim, as ***** had been committed with my bank card and a lot of money had been taken out of my account for purchases that were not done by me. First of all, this is not my fault, as FNB should have more safety precautions to prevent this from happening. I have no idea how this has happened with purchases of R3100 in total, and no authorization from my side.

I then submitted the ***** claim. Only 4 of the amounts were put back into my account. I am still waiting for feedback from Fnb as to why the rest of the money has not yet been given back to me.

I was also told that I would not be charged for a new bank card, due to the fact that I was forced to get a new card due to the *****. However, the day I picked up my new card, money had been deducted from my account for it.

I then phoned FNB (two weeks ago) and spoke to a consultant regarding this. I also queried the balance of the amount still owing to me from ththe ***** incident. I was told that within 48 hours it would be refunded to me, and that the balance of the amount from the ***** incident would also be given back to me. I have still not received the money back and have not been given any feedback about it.

I have never been this disappointed with the service of a financial institution ever before.