1 reviews | Active since Sept 2018
Disappointed with the lack of service.
I am a FNB client both Business and private for the past 6 years and have never experienced this kind of crazy poor service. I am sitting in China, unable to Make any transactions as changing my OTP cell number has been rocket science. I have called 5 times with no joy！
My husband banks with standard bank and was able to change his OTP after a 2 minute call.
I am really dissapointed as i have Had a great relationship with FNB. Unfortunately the firewalls in China is so bad and so is connectivity that this has been the only way to reach out.
Good Day Zureenah Sulaiman .
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zureenah Sulaiman .
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***