1 reviews | Active since May 2018
Disappointed with service
The customer service I have received over the past few months has been disappointing.
I had hope it would get better as I have been with FNB for about 10 years. Today was the cherry on top.
I had a temporary loan with the impression the funds would be deducted on pay day. Someone transferred funds into my account yesterday for an emergency situation I am going through only to find the funds were deducted for the loan.
I called to have it reversed only to be told they cannot assist.
I would understand if in the past I had failed to pay or what ever the case may be but I have not and this is a one time request. It is An emergency.
I'm am extremely upset that FNB cannot assist in my time of need.
Good Day
Cait Stroud,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Cait Stroud,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Cait Stroud,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Cait Stroud,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***