Disappointed with poor service, attitude and disrespect

Very very disappointed with FNB. Especially the travel department. I had booked flights for 2020, which were cancelled by the airline due to Covid. I also purchased travel insurance via FNB through a very disreputable company that FNB deals with. They did NOT refund me the money, although the cancellation was not my fault as they said it was NOT covered for Covid and that their contract stated it. The contract could not have possibly included COVID as COVID hit us in 2020, but I bought the insurance in 2019. Furthermore, I tried to transfer it to the new trip I have booked now that restrictions have fallen away, but they (FNB) are not assisting me to purchase the additional travel insurance. Furthermore, they are ********* in charging me for not using their lounge at the airport. Finally, my complaint refers to ***** which was committed. FNB asked to block my card and order another one to avoid *****. I allowed them to do so. The ***** is still continuing on my new card. AND FNB has actually charged me R125 for the new card, yet the ***** was not my fault. Now I am losing out thousands of rands again due to the FNB ***** being done by their staff. This is sheer ******* of old pensioners.