1 reviews | Active since Mar 2025
Disappointed with FNB's Handling of Failed ATM Transaction – ***
I am extremely disappointed with the service I have received from FNB regarding a failed ATM transaction. I attempted to withdraw money from a Standard Bank ATM, but unfortunately, the funds were never dispensed. I immediately went to an FNB branch to report the issue and was told that the money would reflect back into my account within 24 hours.
Trusting this information, I waited — only to be left disappointed when no funds were returned. After calling again, I was suddenly informed that I now need to wait up to 20 days for the issue to be resolved. This abrupt change in information is both frustrating and unacceptable.
The delay and inconsistency in communication have caused significant stress and heartache, especially because I needed to send part of this money home urgently. If I had been told the correct timeframe initially, I would have made alternative arrangements. Instead, I was given false hope, and my plans were severely disrupted.
This kind of service is not what I expected from FNB. I hope this matter is resolved promptly and that future customers are given accurate and transparent information from the beginning.
MR SEGODI Reference Number: RR***
I want to specifically Thank Modjadji Machethe. She was so helpful and friendly, my money was reversed within minutes.
I want to specifically Thank Modjadji Machethe. She was so helpful and friendly, my money was reversed within minutes.
I’m extremely disappointed with the poor service I’ve received from FNB. I was told that my funds had been reversed and were back in my account — only to log into my Banking App and find that the money is no longer there. I did not perform any transactions after the reversal, so there is absolutely no reason the funds should be missing again.
This situation is beyond frustrating. I’ve been passed from one department to another, with no one seemingly knowing where to transfer my call or how to assist me. It feels like I’m being taken from pillar to post without any resolution. Yesterday, everything appeared to be resolved, and now I’m back at square one.
For a bank that promotes itself as trustworthy and committed to excellent customer service, my experience has been the complete opposite. I was misled and left without answers — and most importantly, without my money.
I need my funds returned to my account and proper accountability from FNB. This kind of service is unacceptable, especially when it involves people’s hard-earned money.
I’m extremely disappointed with the poor service I’ve received from FNB. I was told that my funds had been reversed and were back in my account — only to log into my Banking App and find that the money is no longer there. I did not perform any transactions after the reversal, so there is absolutely no reason the funds should be missing again.
This situation is beyond frustrating. I’ve been passed from one department to another, with no one seemingly knowing where to transfer my call or how to assist me. It feels like I’m being taken from pillar to post without any resolution. Yesterday, everything appeared to be resolved, and now I’m back at square one.
For a bank that promotes itself as trustworthy and committed to excellent customer service, my experience has been the complete opposite. I was misled and left without answers — and most importantly, without my money.
I need my funds returned to my account and proper accountability from FNB. This kind of service is unacceptable, especially when it involves people’s hard-earned money.