Disappointed with FNB inability to go the extra mile for clients

As a long standing client of FNB I am utterly disappointed that they are unable to resolve my query. I have decided to take to social media in hope that my query will be treated with the urgency it deserves. I incorrectly made a payment to an Absa account a year ago of which I reported to FNB and they rejected my claim I then went to Absa who advised me that the funds are still in the account. Fnb failed to assist and I resulted In referring my query to the Ombudsman of which they advised me that my bank should be able to assist. This is R16000 of my hard earned money and I would like for it to be refunded.

Please address this matter with the urgency it deserves