Disappointed with FNB ***** Dept

On 30 November there was a *****ulent activity on my account which I reported and blocked my card. On 9 December I received a call from the ***** department advising me that my claim has been escalated to the phishing department. Up to date I have not received any feedback with regards to my claim. A R5000 went off to Betway SA. I'm really upset and disappointed in FNB in how they are dealing with this. The lady advised me since 9 December no one at phishing department has been assigned to my claim. We pay monthly service fees but when you have an issue this is how you are treated. This is my money and bow I have to beg them to even give me feedback. This is not the first time this happened.