Disappointed with FNB.

I opened my aspire cheque with FNB in the beginning of September last year while they were running a promotion where the client gets a thousand rand for opening the account, I've met all there terms and conditions but still no cash. I've phoned countless times spending hours on the phone going from one department to another, I've sent emails but no response telling me what's happening, I think at this stage I've spent more money than that thousand rand in time and phone calls. I'm so disappointed in the service I've got trying to deal with this. I think this was a **** just to get clients to open accounts with FNB.