1 reviews | Active since Jul 2010
Disappointed with FNB, AGAIN.
I needed assistance with fuel about a week ago and FNB could not come to my rescue. Yet I have an FNB Fusion card and petrol card. I was sent from pillar to post, told that i need to pal for fuel, was told that if I don't have cash on me they cant help me because the service provider needs cash upon delivery. When I called the service suite desk I found the most uninformed people that could not even explain to me the benefits I have with the fusion card. Long story short, I was stuck in the middle of the road for 3 hours without FNB assisting me until I was helped out by another service provider. I am very disappointed with the way FNB treats their so called premium clients....
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolutio Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolutio Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)