Disappointed with fnb

I have been forced to come here to this platform because of the shocking service from fnb. 9 phone calls later over R70 in phone credit used emails sent still nothing. I have just called again and the operator advised she is putting me through to "Fortunate" held for over 5 minutes and eventually got cut off from loans dept. Really sad that I have to come to hello peter because of such shocking service from fnb.