Disappointed with customer care

So I was ****med earlier, this year FNB was contacted and they told me that it was standard bank (****mers) bank that was delaying the matter. I took it upon my self to contact standard bank ***** Dept and they emailed me saying fnb was notified in January. This is May, no feed back from fnb. What makes me upset that situations like this, you think there is no customer care, no professionalism. I been with FNB for a long time now. I think every customer should matter. You are a service provider. I am mentally exhausted about this situation. All I wanted was feedback so I can move forward. Companies lack empathy, honesty. I feel like my money shouldn't be in a bank where they don't show any professionalism.