HK
Hema K

1 reviews | Active since Mar 2009

20 Dec 2017, 22:41

Disappointed with Business Bank Account Fees

I have a business account with FNB and plan to commence business in Jan. 2018. Yesterday I discovered a R930.00 charge on the account for access charges. I used the card at two toll roads and only discovered once I logged into the account the next day that it went into access. I immediately transferred the amount to ensure that it was not in access only to discover that FNB charged R930.00 for a R66.00 access for merely 24 hours. I find this ********** and besides all I never received my statement last month and I never even received any sms notification to notify me of the access. Only yesterday I received the statement to discover this. So do I really want to do business with a bank like this. This s totally unacceptable. I want the R930.00 reversed to continue doing business. The transaction could have declined to avoid such "****************"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2017, 08:34
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback and a formal response.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)