1 reviews | Active since Mar 2009
Disappointed with Business Bank Account Fees
I have a business account with FNB and plan to commence business in Jan. 2018. Yesterday I discovered a R930.00 charge on the account for access charges. I used the card at two toll roads and only discovered once I logged into the account the next day that it went into access. I immediately transferred the amount to ensure that it was not in access only to discover that FNB charged R930.00 for a R66.00 access for merely 24 hours. I find this ********** and besides all I never received my statement last month and I never even received any sms notification to notify me of the access. Only yesterday I received the statement to discover this. So do I really want to do business with a bank like this. This s totally unacceptable. I want the R930.00 reversed to continue doing business. The transaction could have declined to avoid such "****************"
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback and a formal response.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback and a formal response.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
