Disappointed! Service Sucks Big Time

I went into a branch in June to downgrade my staff account to an easy account. I was told that it is done when I left the branch. I remember going back the following day to confirm if it was done because the changes were not reflecting on my App and the Consultant said it was done, and that it takes time for the changes to reflect on the App. I then discovered in October that FNB has been charging me the same monthly charges for the previous account and that no changes were implemented. I phoned the call center and 2 calls were logged on my behalf, one for dwongrading the account again and another one for refund from June to date. Reference numbers: ***Q and Rj***~10 I phoned the call center again this week and I must say the Consultants are good at sending people from pillar to post. All I want is for the changes to be made and also to get my refund back from June to date