1 reviews | Active since Oct 2012
Disappointed Private Client
Good day,
I withdrew R500 from and ATM in Rietfontein Boksburg. The money was reserved on my account and the money wasn't dispensed.
I'm really disappointed that as a private client I couldn't be assisted after holding 15 min on the phone. I see absolutely no benefit paying a premium monthly fee for absolutely no benefit. Now I have to fill in dispute forms and wait 40 days for a refund !!!! Dispute was send to ********** and haven't even received a reference number.
After being a client for 17 years, I want to express my absolute disappointment in the service I received from FNB. This is not the first time I receive horrible service. The times I called my private banker I wouldn't even get a response back.
I will be looking at another bank once this issue is resolved.
Regards
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will
provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will
provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)