Disappointed, no feedback.

I am disappointment with the life cover request process initiated through the FNB app.

In early December, I eagerly embarked on this journey, enticed by the prospect of earning 5000 EBucks upon obtaining a life cover quote. Considering my loyalty to EBucks, I was keen to explore the opportunity of securing more cost-effective life cover, especially given the lack of consistent communication and engagement from my current insurance provider.

Despite my understanding of the holiday season, I patiently awaited progress. Regrettably, the process has been exasperatingly sluggish, even after my follow-up in early January. While a nurse was assigned, and the evaluation concluded, there has been a conspicuous absence of communication.

My simple request is for periodic feedback and updates to manage my expectations, which I believe is a reasonable expectation for any customer. The dearth of communication and progress has left me profoundly disappointed. I hold your services in high regard and have set expectations accordingly, but the current experience falls disappointingly short.