Disappointed member

FNB you have disappointed me! Mid May 2020I accidentally app**** for a Covid19 debt relief within 10 minutes I tried to close/ cancel the loan my system wouldn’t allow me. I called the call center the consultant told me to visit the nearest branch, I did as advised but all in vain. The sad part is that one call center agent called to say for a person to qualify for a Covid19 debt relief you need to submit a 3moths bank statement, I have not done that and will not do it but my Covid19 loan was processed without my approval the fact that I tried canceling it doesn’t bother the FNB crew.